Our Journey | About | WhiteSpider

Achieving more, together

Our existence goes beyond achieving our own vision; it is fundamentally about empowering our clients to reach their goals through transformative IT services and solutions. And in the end, our success is measured by the success of our clients.

IT transformation services that align technology with business goals

Our founding story

Our journey began with a straightforward yet powerful vision: to bring integrity and quality to IT services, ensuring our clients never have to choose between value and excellence. 

Organisations are transforming more—and faster—than ever before, with technology as the catalyst for innovation. As a result, businesses face the complex challenge of aligning existing IT systems with emerging technologies to achieve business goals. That’s where WhiteSpider comes in. 

Founded to bridge the gap between business strategy and IT, we take a purpose-driven, solution-agnostic approach—focusing on outcomes rather than vendor bias. Our expertise in multi-vendor solutions ensures seamless integration, aligning technology with both strategic objectives and financial realities. By building long-term partnerships, we help clients create secure, efficient digital infrastructures that enhance user experiences and drive innovation. 

Won Team of the Year 2025 at UK IT Industry Awards
Male IT technician working on a rack in a data centre
1st European partner to
deploy Cisco ACI
Two-time Winner: Cisco Ecosystem Partner of the Year
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Innovation

AI capabilities built into our Merlin platform

Over a decade supporting forward-thinking clients

Meet the leaders guiding WhiteSpider’s journey

With deep technical expertise, a passion for technological evolution and a focus on delivering solutions fit for purpose, our leadership team is dedicated to delivering integrity-driven service excellence and strategic growth for our clients.

Formal headshot image of Phil Lees
Phil Lees
Founder & CEO

CCIE for 25 years

Phil is the co-founder and technical driving force behind WhiteSpider. With three decades in IT solutions integration and a distinguished military communications background, his extensive architectural expertise ensures resilient, secure, and scalable infrastructure that underpins long-term client success.

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Formal headshot image of Jonny Malcolm
Jonny Malcolm
Commercial Director

Ba (Hons) & MBA 

Jonny leads WhiteSpider’s commercial strategy with over 30 years’ experience across Sales, Marketing, and Finance. He combines commercial rigour with a partnership-led approach, strengthening client relationships, driving sustainable growth, and ensuring WhiteSpider delivers measurable value at scale.

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Mark Petty
Chairman

Sales & Executive leadership for 30 years

Mark brings nearly 30 years of sales and executive leadership experience in driving IT business growth. His strategic insight strengthens WhiteSpider’s leadership, sharpens our service capabilities, and helps extend our differentiated value proposition to organisations worldwide.

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We've always focused on enabling our clients to achieve their goals through transformative IT solutions and services. I'm incredibly proud of the partnerships we've built and the trust we've earned in helping them succeed.

Phil Lees
CEO, WhiteSpider

2012

WhiteSpider was Founded

Having worked together previously, Phil Lees and Dave Chadwick set out to bring their vision to life: delivering IT transformation services with integrity and quality to their clients.

This vision led to the creation of WhiteSpider.

2012

2014

Data Centre Company of the Year

Following the success of a global architecture standardisation project, we were awarded Data Centre Company of the Year.

2014

2015

Pioneering Achievement: Delivering the UK’s First Cisco ACI Fabric

First partner to deliver production of Cisco ACI Multi-Pod Fabric in the UK.

2015

2017

First Global Deployment of Production Multi-Site ACI Fabric

We delivered the world’s first production deployment of a Multi-Site ACI.

2017

2018

Launched Merlin

We launched our custom, in-house network monitoring software, centralising all client infrastructure management and network monitoring licenses into a single platform for streamlined efficiency.

2018

2019

Cisco Ecosystem Partner of the Year

Recognised by Cisco for delivering outstanding client value with Cisco solutions.

2019

2020

First Globally to Achieve Cisco SD-WAN Managed Services Provider

We were the world’s first Cisco SD-WAN Managed Services Provider, leading the way in transforming network management.

2020

2021

Pioneering Cisco Multi-Domain Managed Services from Our New Leeds Hub

World’s first Cisco Multi-Domain Managed Services Provider and launch of our new global Managed Services centre in Leeds.

2021

2022

Achieved Cisco Gold Provider Status

We achieved Cisco Gold Provider status in recognition of our exceptional expertise and ability to deliver leading Cisco solutions.

2022

2023

Launched Watchman

We launched our digital experience assurance solution, Watchman, enabling IT teams to proactively identify bottlenecks, prioritise actions, and enhance operational efficiency.

2023

2024

Launched Cyber Managed Services

We launched a suite of cyber services, including NGFWs, CDFWs, and XDR, to help our clients stay ahead of evolving cyber threats.

2024

2025

In the top 1% of partners in the UK to achieve Cisco’s CX Advanced Specialisation

Our Professional and Managed Services achieved Cisco’s Customer Experience Advanced Specialisation, validating our ability to help clients extract maximum value from their technology and deliver measurable return on investment.

2025

2025

UK IT Industry Awards – Team of the Year

WhiteSpider won Team of the Year at the UK IT Industry Awards, recognising the exceptional talent, collaboration, and commitment that sit at the heart of everything we deliver for our clients.

2025

2025

Merlin: AI Capability Development

We advanced Merlin’s software development with new AI-driven capabilities, enhancing insight, automation, and intelligence – positioning these features for client launch in 2026.

2025

Our sustainability commitments

To us at WhiteSpider, we view sustainability as an ongoing journey and commit to doing our part. With an internal environmental policy and specific sustainability goals, we are dedicated to reducing our impact on the environment. Here are our sustainability goals, along with the actions we will take to achieve them:

Environmental certifications

  • Obtain and maintain ISO 14001 environmental certifications for all facilities by mid-2025.
  • Implement environmental management systems, conduct regular audits, and continually improve processes to meet certification requirements.

Employee engagement in sustainability

  • Involve all employees in sustainability initiatives in 2025.
  • Nominate two ‘WhiteSpider Sustainability Champions’ that promote and advocate our sustainable practices to the wider team.

Carbon neutrality

  • Achieve carbon neutrality by 2030.
  • Implement energy-efficient technologies, switch to renewable energy sources, and offset unavoidable emissions through certified carbon offset programs.

Community engagement

  • Support local environmental initiatives by conducting an engaged plan and company-wide volunteering day a year in 2026.
  • Have our ‘WhiteSpider Sustainability Champions’ partner with local environmental organisations and engage/plan a company-wide volunteering day.

Regarding our solutions, we focus on minimising both power consumption and the overall environmental impact of our clients’ infrastructures wherever possible.

Charitable contributions

We encourage our team to raise funds for charities and participate in community activities. And as keen hikers and outdoor enthusiasts, the WhiteSpider team is proud to support Mountain Rescue England and Wales (MRT) and actively promote the incredible work they do—because, who knows, we might need them one day! 

By supporting MRT, we strengthen our commitment to giving back to a cause that holds personal meaning, while deepening our connection to an organisation that educates, supports, and rescues people across the UK almost every day. 

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