We’re incredibly proud to share that WhiteSpider has been shortlisted for MSP of the Year 2026 in the under £10 million revenue category at the CRN Channel Awards.
Being recognised alongside leading organisations from across the UK IT industry is a significant achievement for the whole WhiteSpider team. For us, the shortlist reflects more than the services we deliver; it recognises the technical expertise, continued investment and teamwork behind the managed services our clients and channel partners depend on every day.
As an IT managed service provider, our focus has always been on combining specialist technical capability with the tools, processes and people needed to help organisations operate increasingly complex infrastructure with greater visibility, resilience and confidence.
Investing in better managed services
Over the past year, we have continued to invest in the way our managed services function operates, with innovation focused on improving service quality, reducing operational risk and giving our engineers greater insight into the environments they support. That includes dedicated testing sandboxes that allow our teams to securely test configurations and changes before deployment, limiting exposure when introducing changes into live client environments.
We have also continued to develop AI-assisted tooling designed to improve risk detection and operational insight, alongside enhancing our proprietary multi-vendor tooling. Rather than relying solely on individual vendor-specific platforms, our tooling brings information from across different technologies into a unified view. This helps our engineers identify relationships between issues more quickly, accelerate root cause identification and gain greater visibility across complex, multi-vendor infrastructure.
That investment is reflected in our service performance over the past 12 months:
- 99% response SLA achieved
- 96% resolution SLA across P1–P4 incidents
- 73% of incidents resolved by first-line engineers without escalation
- NPS score of 85
For our clients, those numbers translate into responsive support, faster resolution and greater confidence in the infrastructure underpinning their operations.
Developing the people behind the service
Technology and tooling are only part of an effective managed service. The expertise of the people operating it is just as important. Continuous development therefore remains a fundamental part of how we build our engineering capability. Within the last 12 months, every WhiteSpider engineer completed 25 training days, spanning certification pathways, knowledge-sharing, lab simulations, vendor bootcamps and mentoring. At the same time, our engineering headcount increased by 33% while maintaining 100% retention. We also supported an apprentice to complete a 24-month programme six months ahead of schedule.
That combination of recruitment, retention and development matters. It enables us to build greater technical depth while ensuring the knowledge and experience within the team continues to grow alongside the services we provide.
MSP of the Year 2026: Recognition of a significant year
This has been WhiteSpider’s most significant year yet for managed services, marked by continued service investment, team growth and the outcomes we have been able to deliver alongside our clients and partners. Being shortlisted for MSP of the Year 2026 is therefore a particularly meaningful recognition of that progress.
But awards like this are also a reminder of what sits behind the service. Behind every dashboard, contract, piece of hardware and support ticket are people: engineers investigating issues, service teams coordinating responses, colleagues developing new tooling, individuals investing time in learning and partners trusting us to support their clients.
We’re thrilled to be shortlisted for MSP of the Year in the under £10 million revenue category at the CRN Channel Awards, recognising both the strength of WhiteSpider’s Managed Services offering and the team behind it. It is a significant achievement for everyone involved and one the WhiteSpider team can feel incredibly proud of. Now we just need to keep everything crossed!