Elite managed services aligned to your goals
Seamlessly extend your IT operations with specialised expertise and proactive support. Working collaboratively, we ensure your IT infrastructure maximises uptime, optimises user experience, and reinforces your security posture.
Direct access to an
expert from first call
Aligned to a specific
named engineer
Instant visibility into
network performance
Proactive upgrades to
supported technologies
Anticipating challenges and delivering swift, issue resolution
Our reputation is built on our leading expertise in Software-Defined Infrastructure, proactive service delivery, and our ability to quickly pinpoint and resolve issues at their root cause. We take pride in maximising technology availability and business resilience, ensuring your team and customers have seamless access to the applications and data they need, when they need them.
Our commitment to client success is reflected in our exceptional SLA performance statistics, industry-leading NPS score, and, most importantly, the trust we’ve earned from our clients.
Enhancing business performance and security for our clients
Tailored to your needs, our advanced managed services drive your unique operational goals
As an extension of your team, we seamlessly integrate into your existing IT operations, delivering tailored, highly flexible, advanced Managed Services that align with your specific requirements.
With our partnership approach, you determine our level of involvement. Whether we take the lead or provide supplementary expertise, we will ensure a robust, reliable, and secure IT infrastructure that can be trusted to underpin business performance. From routine operational delivery to complex infrastructure optimisation and enhancement, we’re here to help.
By leveraging our expertise, we help optimise your IT operations for maximum efficiency, minimise downtime, and ensure you’re fully utilising your infrastructure and technology to drive your business towards the best possible outcomes.
Proactive infrastructure monitoring & management
- Stay compliant with continuous updates.
- Boost performance and resilience with regular enhancements.
- Enjoy flexible 24x7x365 or 8x5x365 coverage.
Forward-thinking support & seamless issue resolution
- Proactive issue detection with Merlin, our in-house monitoring system.
- Continuous network oversight for seamless operations.
- Ready to support whenever you need it.
Actionable insights for strategic growth
- Unlock insights aligned with your goals.
- Focus on key metrics that drive performance and growth.
- Receive actionable data for informed decision-making.
- Implement improvements based on insights to enhance results.
Maximise efficiency & performance
- Streamlined workflows through automation and advanced analytics.
- Enhanced performance for smooth, uninterrupted operations.
- Optimised IT infrastructure, freeing up your internal resources and providing peace of mind.
Enhance team expertise & performance
- Boost team success with tailored training for existing staff and new hires.
- Maximise user adoption and minimise disruptions.
- Always just a phone call away, ensuring your workforce is well-prepared and fully supported.
Andy Kilbane,
Security Manager, Clatterbridge Cancer Trust
Comprehensive Managed Services and Infrastructure Optimisation Tailored to Your Business
Our approach is built on flexibility and collaboration to ensure your infrastructure is optimised and aligned with your strategic goals. Throughout the process, we focus on delivering proactive support that goes beyond just meeting SLAs, providing consistent, responsive service—especially when tackling complex challenges—so you can focus on driving your organisation forward.
Comprehensive Audit
By auditing* your current design and build of your infrastructure, we ensure your infrastructure is fully optimised and operating at its best. This approach reduces risk for both your organisation and customers, enabling us to take full ownership of the infrastructure architecture. While this service involves a cost, it guarantees peace of mind, knowing your infrastructure is secure, efficient, and aligned with your strategic needs.
*When providing a Managed Service, if we haven’t been involved in the design & build of your solution, we recommend starting with an audit to fully understand your infrastructure.
Customer Setup Overview
Designed to provide seamless monitoring and control, our setup ensures your environment stays secure, efficient, and operational. By integrating real-time data collection, efficient communication between components, and a comprehensive logging system, we give you complete visibility into system performance and activities, enabling you to make informed decisions quickly.
Service Activation
Once you’re fully set up, we transition to service activation. Our team ensures that all monitoring elements are live and optimised, allowing you to quickly realise the benefits of a secure and efficient infrastructure. We take care of every detail, keeping you in the loop every step of the way to ensure a seamless managed service activation.
Holistic IT managed services, backed by technical expertise
Pioneering technologists
We have pioneered cutting-edge technology implementations and Managed Services across technology domains and vendors. As a truly trusted Cisco partner, we’ve delivered industry-first solutions – leading the way in the UK, Europe, and even globally. Our expertise spans Cisco’s ACI, Software-Defined WAN, and Hybrid Cloud Data Centre management – transforming businesses, empowering people, and driving real impact.
World class service excellence
At WhiteSpider, we don’t just deliver exceptional service – we aim to set the global benchmark. Our independently verified Net Promoter Score (NPS) of 90 (at the end of 2024) places us among the top of service providers worldwide, across all industries. An NPS above 80 is considered outstanding, and ours is a direct reflection of our relentless commitment to client success.
Our service metrics are industry-leading, ensuring unparalleled speed and efficiency:
- Incident detection and response in under 10 minutes – a standard recognised as exceptional by industry analysts.
- P1 incident resolution averaging just 2 hours 15 minutes, including client and vendor coordination.
- Sub-1-hour P1 resolution when managed solely by WhiteSpider.
These results aren’t just impressive; they define what elite service should be.
Mission-critical infrastructure. Uncompromising performance.
In the most demanding and pressurised environments, failure is not an option. WhiteSpider ensures that mission-critical infrastructure—from hospitals and emergency services to national security sites, manufacturing hubs, and retail giants—remains always on, always secure, and always performing at its peak.
With a proven track record in monitoring, managing, and optimising enterprise networks across various sectors, we are trusted where reliability matters most. As the preferred IT infrastructure partner for clients in the NHS, Blue Light Services, Critical National Infrastructure, Manufacturing, and Retail, we ensure that your IT operations run smoothly and securely.
Tony,
Senior Network Manager, Northern NHS Trust
Ready to optimise your IT operations?
Whether you’re looking for a fully managed service or additional support to enhance your team’s capabilities, our expert-led managed services are designed to keep your IT infrastructure secure, efficient, and aligned with your business goals.
Frequently asked questions
General Questions
When should we consider using a Managed Service?
Leveraging Managed Services from partners can enable an organisation to access and consume a wide range of specialised skills and capabilities that would be difficult or very costly for them to develop in house.
Typically Managed Services are backed by advanced tooling and consumers can leverage these tools are reporting from the partner for key insights into their environment and security posture.
MSPs can often provide capabilities on a 24×7 basis allowing risk mitigation at all hours without the overhead of additional staffing to facilitate internally.
What are the advantages of strategic partners and Managed Services?
Using strategic partners allows businesses to free internal resources to focus on core business functions rather than ‘keeping the lights on’. Managed Services partners can help align technology strategies with business goals, enabling organisations to be more agile and competitive.
What's the difference between fully outsourcing and co-managed services?
WhiteSpider offer a co-managed service which essentially provides you with augmentation to your current team. Working in partnership, WhiteSpider and the client both have ‘Control’, which is often not the case in a full outsource model.
Using this model, WhiteSpider becomes an extension of your existing teams, proving assurance and specialist skills when and where required.
Sales Questions
How can I contact you?
Have questions? Reach out to us by using the form in the top-right corner of our menu. Share as much detail as you’d like, and a member of our team will get back to you promptly.