We’re proud to share that we are now officially one of just 12 Cisco partners in the UK — out of more than 1,600 — to achieve the Advanced Customer Experience (CX) Specialization. This puts us in the top 1% of Cisco partners nationally, reflecting our dedication to helping clients not only adopt Cisco solutions, but truly realise their long-term value.
This is Cisco’s most advanced CX accreditation, and we’re honoured to have our customer success approach validated across four key areas: people, processes, tools, and customer references.
Why this matters for our clients
As IT evolves increasingly towards cloud, SaaS, and subscription-based models, success depends not just on the technology itself, but on how well it’s adopted, used, and aligned with your goals.
With Cisco’s Advanced Customer Experience Specialization, we’re equipped to help our clients:
- Unlock more value from their Cisco investments with proactive, end-to-end lifecycle support
- Stay focused on outcomes, not just technology, with offers designed around specific business objectives
- Access new managed services that reduce operational overhead while improving visibility and control
- Accelerate adoption and usage of Cisco platforms, ensuring they get full value from every feature
- Maximise long-term ROI by continuously optimising their environment and adapting to change
In short, this specialisation means our clients get a partner who’s accountable not just for delivery, but for delivering value throughout their technology lifecycle.
WhiteSpider’s achievement of the Cisco Advanced Customer Experience Specialisation is a testament to their customer-first mindset and drive for innovation. Their work with the Merlin CX platform highlights their commitment to delivering real value and proactive engagement. Congratulations to the WhiteSpider team on reaching this significant milestone and setting a high standard for customer experience in the UK.
Jose van Dijk, VP, EMEA Partner Sales & Routes to Market
Recognised for innovation and impact
During the audit process, Cisco and an independent third-party assessor recognised the depth of our technical expertise, our structured customer success methodology, and the strength of our client relationships, validated by customer references.
A key part of our success is Merlin, our in-house customer success platform. Merlin brings together:
- Real-time telemetry
- Client health scoring
- Proactive success metrics
- A single, intuitive view of each deployment’s performance and lifecycle
This empowers our team to anticipate issues, demonstrate value, and ensure clients stay on track with their strategic goals.
Built for outcomes — not just deployments
At WhiteSpider, we believe that technology only matters when it delivers tangible value. That’s why we’ve embedded CX principles across our services — from design and implementation to optimisation and expansion. With the Advanced CX Specialization, we now have the formal recognition to match the work we’re already doing every day: helping clients get the maximum long-term value from their Cisco investment.
Let’s maximise your Cisco investment
Whether you’re looking to enhance visibility, increase adoption, reduce bottlenecks, or modernise your infrastructure, we’re here to help.
Want to get more from your Cisco technology? Let’s make it happen — get in touch.